Fashion Nova Return Policy Refunds Store Credit

When shopping online, knowing a brand’s return policy is just as important as choosing the right outfit. Fashion Nova return policy is a common concern among its millions of customers. Whether the clothes didn’t fit or you simply changed your mind, understanding the rules can save you time and frustration.

In this article, we break down the Fashion Nova return policy into simple parts so you’ll know exactly what to expect if you ever need to send something back.

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What Is the Fashion Nova Return Policy?

Fashion Nova return policy allows you to return items within 30 days of the delivery date. However, you won’t receive a refund to your original payment method. Instead, returns are refunded via store credit in the form of a Fashion Nova e-gift card.

This policy applies to both U.S. and international orders. To get store credit, the returned item must meet certain conditions, which we’ll explain below.

Items Eligible for Return

Not everything you buy can be returned. Fashion Nova return policy only applies to specific items.

Here’s what qualifies:

Items returned within 30 days
Items that are unworn, unwashed, and unused
Items with original tags and packaging intact
Items free of makeup, deodorant, perfume, or stains

If your item doesn’t meet these standards, your return may be rejected.

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Non-Returnable Items

Certain items can’t be returned under any condition. According to the Fashion Nova return policy, these include:

Non-Returnable Items	Description
Final Sale Items	Marked as final sale; no returns allowed
Bodysuits & Intimates	Includes underwear, lingerie, and swimsuits
Beauty Products	Makeup, skincare, and other personal items
Accessories	Jewelry, hats, belts, and other small items
Gift Cards	Cannot be returned or exchanged

Always check the item listing. If it says “Final Sale,” you won’t be able to send it back.

How to Start a Return

The return process is simple and can be done online.

Follow these steps to start:

Visit the Fashion Nova Returns Portal on their official site.
Enter your order number and email address used during the purchase.
Select the item(s) you want to return and provide a reason.
Choose your return shipping method.
Print the return label if provided.
Pack your item securely and drop it off at the shipping carrier.

Please note, Fashion Nova does not provide free return shipping. The return shipping fee will be deducted from your store credit.

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Store Credit Only – No Refunds

One of the most important aspects of the Fashion Nova return policy is that you will not get a refund to your credit card, PayPal, or other payment methods. Instead, the amount you paid (minus shipping) will be issued as store credit.

This means:

You must use the gift card credit for future purchases
Store credit never expires
It is tied to the email used during your order

Many customers accept this because Fashion Nova regularly updates its collections, making it easy to find something else you like.

Can You Exchange an Item?

Technically, Fashion Nova does not offer direct exchanges. If you received the wrong size or color, you’ll need to:

Return the original item.
Wait for your store credit to be issued.
Use that credit to order the correct item.

While this might take longer than a normal exchange, it’s the only way under the current Fashion Nova return policy.

Damaged or Incorrect Items

Mistakes happen, and sometimes you might receive a defective item or the wrong product. In that case, Fashion Nova recommends taking clear photos of the item and contacting customer service immediately.

You’ll need to:

Send the photos
Describe the issue
Include your order number

Fashion Nova will respond with steps to correct the problem, which may include sending a replacement or issuing store credit.

How Long Does the Process Take?

Here’s a general timeline for returns based on the Fashion Nova return policy:

Step	Estimated Time
Return shipping	5–10 business days
Inspection and processing	5–7 business days after the item is received
Store credit issued	Once the return is approved

You’ll receive a confirmation email when your return is processed and when your store credit is available.

Fashion Nova Return Policy International Returns

Yes, international customers can return items too, but there are some extra steps. Here’s what you need to know:

You are responsible for return shipping costs
Fashion Nova does not offer return labels for international returns
Store credit will still be applied in U.S. dollars
Customs fees and taxes are non-refundable

The Fashion Nova return policy for international customers is similar to U.S. policy, but the extra shipping and customs steps require more effort.

Return Policy vs. Other Brands

If you’re wondering how Fashion Nova return policy compares to other popular fashion brands, here’s a quick look:

Brand	Return Window	Refund Method	Free Returns
Fashion Nova	30 days	Store Credit Only	No
Shein	30 days	Original Payment	First return free
PrettyLittleThing	28 days	Store Credit Only	No
H&M	30 days	Refund to original method	Yes
Zara	30 days	Refund to original method	Yes (in-store only)

As you can see, Fashion Nova is stricter when it comes to refunds, offering store credit only.

Tips for a Smooth Return Experience

To avoid problems with your return, follow these helpful tips:

Try on clothes carefully: Avoid using makeup or lotion to prevent stains.
Keep all tags and packaging until you decide to keep the item.
Act quickly: Don’t wait until the last day to begin the return.
Check your inbox: Fashion Nova will send return updates via email.
Read item descriptions carefully to avoid ordering the wrong size or fit.

Being proactive will help you stay within the rules of the Fashion Nova return policy and avoid delays.

Customer Support for Returns

If you run into any issues, Fashion Nova’s customer service is available through:

Email: help@fashionnova.com
Online form: Submit a request through their website
Live chat: Sometimes available during business hours

Response times can vary, so be sure to include all necessary info like your order number, item details, and photos (if needed).

Frequently Asked Questions

What is the Fashion Nova return policy?

The Fashion Nova return policy allows you to return eligible items within 30 days of delivery. You won’t get a refund to your original payment method. Instead, you’ll receive store credit in the form of a Fashion Nova gift card.

Can I get my money back from Fashion Nova?

No. The Fashion Nova return policy only offers store credit, not a refund to your credit card or PayPal. You can use the store credit to shop again on their website.

How long do I have to return something to Fashion Nova?

You have 30 days from the date your item was delivered. After 30 days, you won’t be able to return the item.

Does Fashion Nova pay for return shipping?

No. Under the Fashion Nova return policy, you are responsible for return shipping. The cost of the label is deducted from your store credit.

What items are non-returnable?

Final sale items, bodysuits, underwear, swimwear, beauty products, accessories, and gift cards cannot be returned as per the Fashion Nova return policy.

Final Thoughts

Understanding the Fashion Nova return policy is essential if you shop frequently with this brand. With no cash refunds and store credit only, it’s not the most flexible return policy, but it’s manageable if you follow the steps.

Here’s a quick recap:

You have 30 days to return eligible items.
You’ll receive store credit only.
Items must be unworn, unwashed, and with tags.
Return shipping is not free.
No exchanges – return and reorder.

So next time you’re about to click “Buy Now,” make sure you’re okay with store credit just in case it doesn’t work out. The Fashion Nova return policy might not be perfect, but knowing the rules ahead of time puts you in control.